Demystifying IT
From infrastructure support to security, our teams simplify every aspect of your IT configuration in order to give you one less thing to think about.
While different IT infrastructures often make use of the same core components, their performance can vary wildly based on the unique ways that they’re used across organisations. Global Solutions takes these individual details to heart by taking the time to understand the way that your teams use the tools at their disposal in order to deliver support catered to the intricacies of your operations.
By putting users first, our specialists are able to ensure support that reflects the realities of your workflows and organisation processes. A strict adherence to this customised approach not only results in much fewer instances of downtime but also higher levels of efficiency among your teams, as performance isn’t hindered by an IT framework that struggles to handle the load. Our approach is one that transforms your infrastructure from a source of frustration to something that gives your business the competitive edge it needs to thrive in today’s marketplace.
It’s a fact that modern businesses live and die by the state of their technological infrastructure—any inefficiencies can quickly cascade throughout the enterprise, crippling the ability operate effectively, if at all. Thankfully, Global Solutions is here to put those fears to rest. Our teams specialise in the delivery of all-inclusive support that guides you to an IT framework that is always running at peak performance. With an extensive knowledge of everything from data virtualisation and cloud computing to the configuration and maintenance of all of your core systems and software, our teams ensure that every individual component that you rely on is functioning in a way that complements one another.
Support, however, can’t simply be reactive—it also needs to be proactive. That’s why we strive to work with our clients in order to assess the estimated lifecycle of their IT systems and plan for the future. Whether you’re leaning on legacy software that needs to be migrated to a new operating environment or sunsetting core business applications in favour of more modern equivalents, Global Solutions’ infrastructure support services are the perfect ally on your quest for a completely optimised, up-to-date IT framework.
In a fast-moving business world where everything is chiefly done online, putting the right security measures in place to preserve your data and systems is a must. Our all-encompassing efforts are designed to augment your digital security and enable you to rest easy knowing that all of your essential files are protected against ransomware, malware, spyware and more.
Our approach to IT security begins with an initial penetration test and audit of your systems that uncovers any hidden vulnerabilities that may be present. With an idea of where, precisely, your business is most susceptible, predictive threat modelling can then be leveraged in order to more accurately infer the types of attacks you’re most likely to face. This data-driven evaluation not only allows us to protect your systems against today’s most prominent threats but also tomorrow’s.
Unfortunately, not every vulnerability is the result of malicious external forces—sometimes, it’s the small internal mistakes that can quickly become your biggest headaches. By taking preventative measures such as the configuration of firewalls and filtering of unauthorised websites, you can prevent your teams from accessing unsecured materials that could compromise your systems. From the first step to the very last, trust Global Solutions to secure you against any online threat.
It’s not always the big-picture issues that cause the most problems—even small, local complications with hardware or crucial pieces of software could compromise the effectiveness of your teams. The key to unlocking true productivity among your organisation is access to a tireless and reliable tech support team that can answer all of your questions and solve any problems. Acting in this capacity for each of our clients, Global Solutions’ technological savvy is always within reach.
Accessibility, expediency and understanding are all core, highly valued traits of modern tech support teams, and are just a few of the qualities that our affable agents bring to the table. Regardless of whether the issues experienced are simple or complex, we take the time to delve deep into the intricacies of your case in order to come to swift and accurate troubleshooting diagnoses.
From L1 support representatives through to L3 technicians, a heavy emphasis is placed on service refinement and continuous improvement. That means that our clients are always assured of the delivery of three positive outcomes— people-oriented approaches, first-call resolutions and sustainable, long-term improvements to the day-to-day interactions with your systems and software.
Your company’s network is the glue that keeps every aspect of the overarching organisation connected to one another. It’s therefore absolutely critical that you do everything possible in order to keep it running at an optimal performance, but doing so can be incredibly complex. Our services and solutions streamline the entire process by managing every detail.
Modern network monitoring services are chiefly software-driven—our cutting-edge suite gives us an end-to-end look into your network activity in order to better identify suspicious activity. From general performance monitoring solutions that track data volume and throughput through to incident management processes that efficiently log every pertinent detail of various alerts and failures, the right software offers modern businesses comprehensive insight into every aspect of their network in order to ensure that business can continue to be carried out unimpeded.
However, data collection is useless if you can’t act upon the gleaned results. Thanks to real-time reporting software that facilitates extensive, in-depth analysis with its ability to drill up or down to reach incredibly granular levels of detail, your business will be well-equipped to track every pertinent metric in the goal of achieving unparalleled levels of network uptime and reliability.
Our meticulous approach ensures that we never overlook a single detail in the delivery of our service.
Our teams consistently strive to build a more robust, long-lasting infrastructure for your business.
Our aggregated experience and knowledge ensures that no problem ever goes without a solution.
We pull out all of the stops in order to get your systems up and running in record time.
Scalability
Delivering superior IT services that help build an infrastructure that can be expanded upon for years to come.
Results
Consistently refining our practices until your business is completely satisfied with the outcomes of our efforts.
Innovation
Transforming your IT infrastructure into something that is more modern, powerful and truly cutting-edge.
Connectivity
Ensuring that all of your systems work harmoniously to streamline each of your internal processes and workflows.
Instinctive
Supporting the development of an intuitive infrastructure that every employee can take full advantage of.
Tailored
Uncovering the approaches that improve the effectiveness and longevity of your unique configuration.
Are you ready to augment the performance of your IT infrastructure? Use the form below to get in touch and experience the difference Global Solutions can make!